Fiber-to-the-Home, commonly referred to as FTTH, is a new and exciting service from VTel.  Although only available in a limited area FTTH the benefits of service over fiber already are clear:  massively high-speed broadband access, crystal clear voice, and the ability to deliver high definition video and conferencing services.

How does FTTH work?

FTTH delivers voice, video, and data services to your premise over a fiber-optic cable, which is essentially made of glass.  Unlike traditional copper service the signal being sent are pulses of light and are not electrical.  When the pulses light reach your home they must be converted into an electrical signal that can be used by your telephones and other equipment.  An Optical Network Terminal (ONT) is installed at your premise and does this conversion.  The ONT requires local power and is attached to an Uninterruptible Power Supply (UPS) that contains a battery to keep the ONT operating for up to 8 hours during a power outage.  To avoid any interruption in service please keep the UPS and ONT plugged in at all times.

If I have a problem, what should I do?

1. First verify that the ONT and UPS are plugged in and have electrical power.  There are status lights on both pieces of equipment that you can check to see if they are lit.  If there are no lights illuminated then it is likely that the units are not receiving power.  You can check the electrical outlet by using another device, such as a clock or radio, to verify that your electrical outlet is receiving power.  If the outlet is working properly but the ONT or UPS are not receiving power your UPS battery may need to be replaced.  Contact our office for assistance.
2. If your devices have power you should verify what service/s are working and which ones are not.  Check your telephones for dial tone and try a few test calls.  Try your Internet connection and see if you can get online.  This information will be helpful for our staff to determine what is wrong.
3. Another potential cause of issues is wiring within your home.  Check our telephone Repairs & Testing page for more information on how to verify if you are having an inside wiring issue.