Fiber-to-the-Home, commonly referred to as FTTH, is a new and exciting service from VTel. ¬†Although only available in a limited area FTTH the benefits of service over fiber already are clear: ¬†massively high-speed broadband access, crystal clear voice, and the ability to deliver high definition video and conferencing services.
How does FTTH work?
FTTH delivers voice, video, and data services to your premise over a fiber-optic cable, which is essentially made of glass. ¬†Unlike traditional copper service the signal being sent are pulses of light and are not electrical. ¬†When the pulses light reach your home they must be converted into an electrical signal that can be used by your telephones and other equipment. ¬†An Optical Network Terminal (ONT) is installed at your premise and does this conversion. ¬†The ONT requires local power and is attached to an¬†Uninterruptible¬†Power Supply (UPS) that contains a battery to keep the ONT operating for up to 8 hours during a power outage. ¬†To avoid any interruption in service please keep the UPS and ONT plugged in at all times.
If I have a problem, what should I do?