Contact Information

Are you interested in signing up for our services? Still have questions, comments, or concerns? Please feel free to contact us.

Contact

Email Support

The answers to several commonly-asked questions are listed below.  If you do not see an answer to your question please contact our Internet technical support department.

  • How can I check my mail when I am traveling?

There are many ways to do this; however the easiest is to use our web-based email client.  You can access the webmail system at roundcube.vermontel.net.

Recently changes were made to our outbound mail server so it aggressively filters mail being sent with an IP Address that originates overseas. Any mail sent from a vermontel.net address coming from an overseas IP Address is automatically blocked. If you are a customer traveling for business or leisure and will need the ability to send email from your vermontel.net email account, please contact tech support at 888-242-7584 so that your block may be lifted. It’s much like notifying your bank when you are traveling so they can allow your card to work while you are away. We are more than happy to make this change for our customers, but the servers can’t be left open due to the major increase in spamming.

  • Does VTel provide any spam and virus protection for my email?

Yes we do!  We use a system developed by Red Condor.  To learn more please visit our Red Condor Information Page.

  • My email software is asking for all kinds of weird things, such as POP3, IMAP, and SMTP servers.  What should I type here?

This information is required by your email client in order to operate properly.  For the correct values to all of these questions, and more, please visit our Basic Settings page.

  • How do I get my e-mail forwarded to my iPad or iPhone?

Step 1 -  Press Settings.
Step 2 - Go to the Mail, Contacts, Calendars section
Step 3 - Add account
Step 4 - Choose Other
Step 5 - Add mail account
Step 6 - Fill in your account information

  • How do I configure <insert email application here>?

We have several guides available (listed below).  If you do not find one that you like you can always find many more guides online by using a search engine such as Google or Yahoo.

Configuration Guides:

Microsoft Outlook Express

Microsoft Outlook

MacMail

Mozilla Thunderbird

Windows Live Mail